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Privacy Policy

Privacy Policy & HIPAA Notice of Privacy Practices

Apex Healthcare Solutions
Effective Date: March 20, 2026

 

1. Introduction

Apex Healthcare Solutions (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable federal and state laws.

This Notice describes how your medical information may be used and disclosed and how you can access this information.

2. What is Protected Health Information (PHI)?

Protected Health Information (PHI) includes any information about your health status, medical services, or payment for healthcare that can be linked to you, such as:

  • Medical records

  • Lab results and screenings

  • DNA testing results

  • Billing and payment information

  • Any identifiable health-related data

 

3. How We May Use and Disclose Your Information

We may use or share your PHI for the following purposes:

A. Treatment

To provide, coordinate, or manage your healthcare services.
Example: Sharing test results with a healthcare provider or lab.

B. Payment

To bill and collect payment for services provided.
Example: Sending information to insurance providers or payment processors.

C. Healthcare Operations

To run our business and improve services.
Example: Quality assessments, staff training, compliance reviews.

4. Additional Permitted Uses & Disclosures

We may also disclose your information without your written authorization when required or permitted by law, including:

  • Public health reporting

  • Health oversight activities

  • Law enforcement requests

  • Workers’ compensation cases

  • To prevent serious threats to health or safety

  • Government or regulatory compliance

 

5. Uses Requiring Your Authorization

We will obtain your written authorization before:

  • Sharing PHI for marketing purposes

  • Selling your health information

  • Sharing psychotherapy notes (if applicable)

  • Any other use not described in this policy

You may revoke authorization at any time in writing.

 

6. Your HIPAA Rights

You have the following rights regarding your PHI:

A. Right to Access

Request copies of your medical and billing records.

B. Right to Amend

Request corrections to inaccurate or incomplete records.

C. Right to an Accounting of Disclosures

Request a list of times your information was shared.

D. Right to Request Restrictions

Ask us to limit how your information is used or shared.

E. Right to Confidential Communications

Request we contact you in a specific way (e.g., only via email).

F. Right to a Copy of This Notice

You may request a paper or digital copy at any time.

 

7. Our Responsibilities Under HIPAA

Apex Healthcare Solutions is required to:

  • Maintain the privacy and security of your PHI

  • Provide you with this Notice of Privacy Practices

  • Notify you in the event of a data breach

  • Follow the duties and privacy practices described in this notice

We will not use or share your information other than as described unless you give written permission.

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8. Data Security Measures

We implement safeguards including:

  • Secure electronic records systems

  • Encryption of sensitive data

  • Access controls and staff authorization levels

  • HIPAA-trained personnel

  • Secure storage of physical records

 

9. Third-Party Service Providers (Business Associates)

We may share your information with third-party partners (e.g., labs, billing companies, IT providers) who are required to:

  • Sign Business Associate Agreements (BAAs)

  • Comply with HIPAA regulations

  • Protect your information with strict confidentiality

 

10. Website & Digital Privacy

When you use our website, we may collect:

  • IP address

  • Device/browser information

  • Cookies and analytics data

This information is used to improve user experience and does not include PHI unless voluntarily submitted through secure forms.

 

11. Children’s Privacy

We do not collect or use PHI from minors without consent from a parent or legal guardian.

 

12. Changes to This Notice

We reserve the right to update this Privacy Policy and HIPAA Notice at any time. Updates will be posted with a new effective date.

 

13. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services.

We will not retaliate against you for filing a complaint.

 

14. Contact Information

Apex Healthcare Solutions
📧 Email: services@apexhealthcaresolutions.net
📍 Address: 849 Jackson Ave. Unit #217, Memphis, TN, 38107
📞 Phone: (731) 400 - 4701

U.S. Department of Health & Human Services (HHS)
Office for Civil Rights (OCR)
📞 1-800-368-1019
🌐 https://www.hhs.gov/hipaa

 

Disclaimer

This document is a general HIPAA-compliant template and does not constitute legal advice. For full compliance, consult a qualified healthcare attorney or compliance professional.

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